Connecting a Loan Application to an Existing Account Holder
Last updated: September 23, 2026
Overview
When a user is going through a loan application we will look up their PII against the Core and tie the application to their existing relationship in the core (if one exists).
Logic
We will match an existing core record with a loan application if all three of these datapoints match:
Phone number
SSN
Date of birth
Impacts
We will pre-fill some of the account holder's data so they do not have to re-enter it as part of the loan application. They will have the option to edit any data.
The applicant's membership number and status will be included in the PDF export
The applicant's onboarding view will show their existing accounts as well as any loan applications
We will not prompt the applicant to open a new account once their loan application is submitted