Product CMS: Product & Offer Management
Last updated: March 27, 2026
Key Benefits of the Product CMS for Financial Institutions
The Product CMS (Content Management System) is designed to give financial institution staff full control and confidence over how deposit account products are configured, displayed, and launched - without relying on engineering support.
With the Product CMS, your team can:
Launch new products faster without deployment delays
Safely test and iterate in staging before impacting members
Control exactly who sees each product and where it appears
Schedule changes around operational readiness and marketing launches
Instantly revert production changes if something needs to be corrected
The result: more agility, fewer errors, and a better member experience, all while maintaining operational control.
Overview
The Product CMS allows staff members to manage deposit account products across the 1) online experience (member flow and onboarding page) and 2) in-branch experience (dashboard).
All changes are first made in a staging environment, giving staff a safe space to configure and review products before publishing them to production.
Products Page
Navigation: Configure → Products
The Products page is the primary workspace for viewing, creating, and maintaining deposit account products.
What You Can Do Here
View all configured products in one place
Quickly find products using search and filters
Understand where each product is visible to members
Open any product to review or update its configuration
Products Table
Each row represents a product that exists in the system.
Displayed information includes:
Name – The product name shown to members
Product Type – Savings, Checking, or Share Certificate
Account Type – Eligible account types (ie Personal, Minor, All)
Visibility Options – Where the product appears in member journeys
Important: Products shown here may include unpublished changes. Nothing is live to members until changes are published.
Search and Filters
Staff can efficiently manage large product catalogs using:
Search – Find products by name
Product Type – Filter by Savings, Checking, or Share Certificate
Account Type – Filter by eligible account types
Visibility Options – Filter by member-facing placement
Editing a Product
Click any product to open its configuration
Update settings at any time
Changes are saved as unpublished until explicitly published
This ensures staff can confidently make updates without risk to live member experiences.
Adding a Product
Creating a new product is a guided, staff-friendly process.
To add a product:
Go to the Products page
Click Add Product
This opens the Add Product configuration flow.
Add Product Configuration
General Information
These fields define how the product appears to members and staff.
Product Name – Display name shown in member flows
Product Type – Savings, Checking, or Share Certificate
Mandatory – Mark the product as required when applicable
Product Description – Optional supporting context for members
Each product type supports specific fields tailored to that account category.
Core Information
These settings connect the CMS product to your core banking system.
Core Product Name – Core system identifier
Minimum Suffix – Starting suffix value (integer, ≥ 0)
Maximum Suffix – Ending suffix value (integer, ≥ Minimum Suffix)
Share Code – Core share code (For Keystone cores, use Share Type Serial).
Accurate configuration here ensures seamless account creation downstream.
Funding Limits
You can also set ACH minimums, ACH maximums, card minimums, card maximums via the CMS.
Funding limits (defaults): if you want a product to follow your FI's default funding limits, please leave both the minimum and maximum amount blank for those (ACH and/or Card) where you want the defaults.
Visibility & Eligibility
This section determines who can open the product and where it appears.
Membership Visibility
Select eligible membership types (ie Personal, Minor)
Open Limits
Define how many times a member can open this product
Channel Visibility
Control where the product is displayed:
Dashboard
New Member Product Selection
Onboarding Page Only
Not displayed anywhere
Recommended Products
Choose membership types where this product should be recommended
These controls help staff tailor offerings without duplicating products or manual workarounds.
Adjust Order
You can also choose the order of shares here for the recommended section and membership types.
Activation
Enable Activate to make the product available once published
Click Add Product to save
Saving creates an unpublished change, giving staff a final checkpoint before going live.
Publish Changes
Navigation: Configure → Publish Changes
This page gives staff full control over when changes reach production.
Change States
Unpublished Changes
These are new or edited products that are not yet live.
Staff can:
Schedule to production – Ideal for coordinated launches
Push to production – Go live immediately
Scheduled Changes
Changes queued for a future publish time.
Staff can:
Cancel a scheduled change
Reschedule the publish time
Push to production now if timing changes
Recently Published Changes
A record of changes that are live in production.
Includes:
Publish date and time
Staff member who published the change
Staff can:
Restore Change – Revert production to a previous state
Restoring creates a new unpublished change that must be republished, maintaining full auditability.
Please note: Publishing is disabled in staging. You can only publish changes in the production environment.
Configuration Activity Trail
Navigation: Configure → Products → Configuration Activity Trail
The trail shows all configuration actions.
Filter by Category, Activity Type, Date
View who made changes and when
Supports audits, troubleshooting, and validation
All activity is read-only. Publishing still follows the standard workflow.
Operational Benefits for FI Teams
Reduced risk: No direct production edits
Operational flexibility: Schedule around marketing and branch readiness
Faster iteration: Update products without engineering dependencies
Audit-ready: Clear visibility into what changed, when, and by whom
Member-first experience: Precise control over eligibility and visibility
Summary
The Product CMS empowers financial institution staff to manage deposit account products with speed, safety, and confidence. By separating configuration from publication, teams can move faster while maintaining the operational rigor required in regulated environments.
FAQs
Q: Can products be edited without going live?
A: Yes — all edits are saved as unpublished until you explicitly publish them, letting teams test and review first.
Q: What happens if I publish and need to undo?
A: You can revert to a previous state via the Publish Changes screen — creating a new unpublished change that reverses a live setting.
Q: Can rates offered for a given a product be mapped to the core?
A: No, mapping APY field to the core is not supported. APY is only shown on the front end (UI).
Q: How long does it take for changes made in production to become effective?
A: It will take up to five minutes for changes to be effective.
Q: How do I make a product available only through a journey link, not the general member flow?
A: In the Product CMS, set the product's visibility to Dashboard only. Then, in your Journey setup, assign the product under Auto Selection Preferences. This way, the product won't appear to members browsing normally but will be automatically selected when they arrive via the journey link.
Q: If I set channel visibility for a product as the Onboarding Page, will it show up as a recommended product on the onboarding portal?
A: No. Setting a product's visibility to "Onboarding Page" makes it available within the Add a Product flow — it won't appear as a recommended product on the portal.