Overview

The Additional Questions page allows financial institutions to collect custom information from applicants that is not included in the standard Glide application flow. These questions appear on a dedicated page after the eligibility screen and, if configured to present for in branch applications, in a dedicated section for in branch applications.

Why Glide Recommends Minimizing Additional Questions

Each extra field or page increases the cognitive load required for applicants to complete an application.

Across Glide implementations we have observed measurable impacts on completion rates when additional questions are added.

Observed trends:

• Financial institutions that added several additional questions saw completion rates between 37% and 56%

• An institution that removed the additional questions page entirely saw a 65% review page hit rate

These results demonstrate that fewer questions generally lead to higher application completion rates.

Whenever possible, Glide recommends collecting only information that is strictly required to process the application.

Configuration Options

Title and Subtext

The Title and Subtext define the header content displayed at the top of the Additional Questions screen. These help explain to the applicant why more information is being requested.

Title requirements

• Maximum 36 characters

• Recommended length: 3 to 6 words

Subtext requirements

• Maximum 100 characters

• Recommended length: ~85 characters

• Optional

Example

Title: Just a Few More Questions

Subtext: Please answer a few additional questions required to complete your application.

Supported Field Types

Glide supports several field types for additional questions:

• Short text fields

• Dropdown selections

• Checkbox field

Visibility Rules

Additional questions can be configured to appear based on application channel, role, or membership type

Channels:

• Member Channel

  • Shown to applicants filling out the application on their device

• Dashboard Channel

  • Shown only when staff are submitting in branch applications