Debit Card Ordering

Overview

Glide supports debit card ordering as part of the member experience. Financial institutions can choose where in the journey members are prompted to order their debit card — by default, this happens on the onboarding page after account opening, but it can optionally be configured to appear during the account opening flow on the Preferences Page.

Default Behavior: Onboarding Page

By default, debit card ordering is presented on the onboarding page, which members see after their account has been opened. This is the recommended approach for most financial institutions.

Asking members to order a debit card during the account opening flow adds a decision point mid-journey, before the member has fully committed to opening their account. Keeping debit card ordering on the onboarding page reduces friction during account opening, which helps improve application completion rates. It also gives members a clearer moment to make that decision — after the account is theirs, not during the process of applying for it.

Optional: Debit Card Ordering in the Account Opening Flow

For financial institutions that want to offer debit card ordering during account opening, this can be configured as a checkbox on the Preferences Page (/preferences). When enabled, the checkbox appears at the bottom of the question list with default copy: "Order a debit card."

The Preferences Page appears just before the disclosures page. See Preferences Page for information on configuring when the Preferences Page appears in the flow.

Conditional visibility is supported — the debit card checkbox can be configured to appear only when checking accounts are present in the application, or scoped to specific checking account types. This is configured per financial institution by your Integration Team.

Debit Card Design Selection

For financial institutions that offer debit card design selection, the design selection step appears on the page immediately following the Preferences Page. Members who opt in to ordering a debit card will be prompted to choose their design before proceeding.

Select Debt Card Option Dropdown Values

By default, two options appear in the dropdown:

• Yes, please mail the card to me

• No

"Yes, I'll pick it up in branch" — is available as a sub-configuration for financial institutions that support in-branch card pickup. This option is not enabled by default and must be requested. When an applicant selects this option, Glide will not build any records in the core.

Onboarding Checklist Integration

If a member selects mail delivery and an onboarding checklist item for debit card ordering exists, that checklist item will automatically be marked complete.