LOS Integration Overview: Symitar ELA

Last updated: August 26, 2026

High-Level Feature Support

Feature

Support Level

Description

Syncing of Statuses

🟡

ELA does not support automated notifications. Glide will instead pull the latest status hourly.

Ability for Glide to receive decision status updates on an application.

Ancillary Product Mapping

🟢

Ability for Glide to send ancillary product selections the user made to the LOS.

Stipulation Syncing

🔴

Ability for Glide to pull stipulation requirements for a given application.

Post-Submission Application Edits

🟢

Allowing the user to edit their loan application after submission (e.g. to update vehicle details).

Finalize my Loan

🟢

Glide can send an application to a specified queue in ELA when the user finalizes

Ability for user to indicate that they are ready to move forward with an approved or counter-offered loan.

Embedded DocuSign

🔴

Display a DocuSign document within the Glide experience for users to sign the loan closing docs.

Submission Process

  1. User goes through the Glide Digital Loan Application process

  2. User submits the loan

    1. At this point Glide will send the loan application to the LOS

  3. Initial Decision

    1. The LOS will return the initial decision on the application (Pending review, Approved, Denied)

Post Submission

Decisions

Any decision status updates will be pulled by Glide on an hourly basis.

  • Users logging into the Glide experience will see the latest status.

  • Staff viewing the loan application in the Glide dashboard will see the latest stats as well as the time we pulled it.

Stipulations

ELA does not support generation or collection of stipulation documents. However, Glides Applicant Task feature can be leveraged to request documents from users directly in the Glide Dashboard. The general process:

  1. Create Applicant Task templates for your common stipulation requirements.

  2. Set up conditional rules so the applicant task is automatically created and added to the application. (Example: If a Personal Loan of over $10,000 is approved, add the "Proof of Income" applicant task)

  3. Applicant tasks will automatically be added to applications based on your configurations. Any configured outreach such as emails to users will also fire.

Staff Experience

Use the Glide Dashboard for:

  1. Configuring the user flow

    1. Loan types, categories and sub-categories

    2. Disclosures

    3. Pre-qualification logics (rate sheets)

    4. Ancillary product configuration

    5. Recommended offers

  2. (Optional) Viewing loan applications, including in progress applications

    1. Latest status

    2. Information collected from the user

    3. Activity trail for events during and after the application flow

  3. Configuration of Applicant Tasks

  4. Viewing recommended offers for cross-sell opportunities

Use ELA for:

  1. Hard credit pulls

  2. Decisioning

  3. Booking of loans

  4. Viewing submitted loan applications

Viewing loan applications: The Glide dashboard will include applications that have not been submitted yet, which are not visible in the LOS.

However, the LOS will have more data related to submitted applications such as hard pulls and decisions.