OTP Text Message Configuration
Last updated: May 20, 2026
Overview
When members receive a one-time passcode (OTP) via SMS, the text message copy comes from Twilio Verify — Glide's SMS delivery provider. The message template can be customized, but only from a set of pre-approved options. Custom templates outside this list are not supported
Default Message
If no customization is requested, members will receive:
Your [FI Name] verification code is: 62794
Available Options
Your financial institution can select from the following pre-approved Twilio templates. These are ready to use with no approval wait time. [FI Name] will be replaced with your institution's name.
# | Template |
|---|---|
1 | Your [FI Name] verification code is: 123456. This code will expire in 10 minutes. |
2 | 123456 is your verification code for [FI Name]. This code will expire in 10 minutes. |
3 | Your [FI Name] verification code is: 123456. This code will expire in 10 minutes. Don't share this code with anyone; our employees will never ask for the code. |
4 | 123456 is your verification code for [FI Name]. |
Note: The number shown (123456) is a placeholder. Members will receive their actual verification code in place of this number.
How to Request a Change
To switch from the default to one of the options, please open a support ticket with Glide or reach out to your DPM with the template number you'd like to use.
Important: Only the four templates listed above are supported. Fully custom message copy (outside these options) is not available at this time.
FAQ
Can we add a fraud warning or custom disclaimer? Option 3 includes a built-in fraud warning ("Don't share this code with anyone; our employees will never ask for the code."). This is the closest available option to a custom disclaimer. Fully custom text is not currently supported due to a lengthy carrier approval process.
Does this affect all members using Glide? Yes, the template applies at the FI, so all members will receive the updated message format once the change is made.