Configuring Signature Pads in branch

Last updated: August 27, 2026

Topaz Readers

Glide uses SigWeb to connect to Topaz readers via a browser extension.

Supported browsers

Windows 8.1, 10, or 11

Firefox, Chrome, Edge (10166 build or newer), Opera, or IE11+

Not compatible with shared desktop environments.

To configure the signature pads, please see Topaz’s installation guide here: https://www.topazsystems.com/sdks/sigweb.html

The help guide can be found here: https://www.topazsystems.com/Software/sigweb_install.pdf

Once complete, test SigWeb with the SigWeb Demo at this page: www.sigplusweb.com/sigwebtablet_demo.html. Click “Sign” and sign on your signature pad; your signature will appear in the signature box.

Once installed, navigate to your sandbox Glide dashboard URL, click on an approved member, and click “Collect Signature” out for an approved member.

Silent Installation

If you are installing SigWeb for the first time, please note that the installer functions by first installing the SigWeb service, and then the service will work to update the certificate from the internet. Per the agreement, you may download the silent SigWeb installer at the location below. Refer to the included text file for instructions:

www.topazsystems.com/software/sigweb_silent__tpz.zip.

If your interest is simply to update the SigWeb certificate, you can do this silently by downloading and following the instructions here:

www.topazsystems.com/software/sigwebcertupdater.zip.

To include silent installation of the updated cert from the internet and suppress popup cert installation, be sure to include SHOW_POPUP_NOTIFICATIONS=FALSE in your command-line (see text file instructions).

Annual certificate renewal

The SigWeb certificate expires and must be renewed once per year. If signature capture stops working on a workstation that was previously working, an expired certificate is the most likely cause.

The certificate renewal is bundled inside the SigWeb installer, so the reliable fix is to reinstall:

  1. Fully uninstall the existing version of SigWeb from the workstation.

  2. Install the latest version of SigWeb from Topaz.

  3. Have the user perform a test signature in Glide.

  4. When prompted to allow access to the local device, click Allow. The Topaz pad should then capture signatures normally.

Note: step 4 is required. If the local device prompt is dismissed, the pad will continue to fail even after a successful reinstall.