Billing Overview
Last updated: August 8, 2025
Overview
Invoices are issued monthly during the first week of each month and sent to the email address on file. To update your invoice delivery email, please submit a support ticket.
Invoices are calculated using Coordinated Universal Time (ETC/UTC) and cover usage from the beginning of the first day of the month to the last day of the month, regardless of when your usage started.
Invoice notifications will be sent from: invoices+HJpWhxQXbjcZAydb@withorb.com. The invoice email will appear as follows and will include a PDF of the invoice:
Clicking on "View Invoice" will take you to the invoice portal. This page allows you to download a PDF or share a link to the invoice:
Reading an Invoice
Each invoice breaks down the total invoice amount into the following categories. One or more of these categories may not appear on your invoice if you do not have these features turned on.
Name | Definition |
ACH Origination | Fee that covers fraud checks, bank account linking. Note: The quantity column on your invoice will include the sum of the ACH origination cost and not the number of ACH transactions. It is normal for this to have decimals as the ACH origination fee is a percentage of your ACH volume. |
Business Role Application - Domestic | Submitted application for domestic business role |
Business Role Application - International | Submitted application for international business role |
Business Application Retry | KYB retry |
Watchlist Screen | Watchlist screening (OFAC) run on member |
Personal Membership Application - International | Submitted application for international personal membership |
Personal Membership Application - Domestic | Submitted application for domestic personal membership |
Joint Role Application - International | Submitted application for international joint role |
Joint Role Application - Domestic | Submitted application for domestic joint role |
Trust Role Application - International | Submitted application for international trust role |
Trust Role Application - Domestic | Submitted application for domestic trust role |
Beneficiary Role Application | Submitted application for beneficiary role |
New Joint Roles | Submitted application for new joint roles |
Organization Role Application | Submitted application for organization role |
Business Role Application | Submitted application for business role |
New Trust Roles | Submitted application for new trust roles |
Minor Membership Application | Submitted application for minor membership |
Organization Entity Application | Submitted application for organization membership |
Business Entity Application | Submitted application for business membership |
Trust Entity Application | Submitted application for trust membership |
Personal Membership Application | Submitted application for personal membership |
Expired Application Fee | Expired in-progress applications that started a Plaid Identity Verification session |
Student Organization Application | Submitted application for student organization account |
Minor Joint Roles | Submitted application for joint roles as part of the |
IDV Retry | Plaid IDV retry initiated from Glide or Plaid dashboard on a role or primary applicant |
Selfie Check | Selfie check run on member |
Existing Member - New Share | Submitted application for new share for an existing member |
Trust Role - International | Submitted application for international trust roles |
Trust Role - Domestic | Submitted application for domestic trust roles |
Beneficial Owner - International | Submitted application for international beneficial owner Note: Control person who is not a signer on the account will be billed as a Beneficial Owner. |
Beneficial Owner - Domestic | Submitted application for domestic beneficial owner. |
Authorized Signer - Domestic | Submitted application for domestic authorized signer |
Authorized Signer - International | Submitted application for international authorized signer |
Joint Owner - International | Submitted application for international joint owner |
Joint Owner - Domestic | Submitted application for domestic joint owner |
Beneficiary Application | Submitted application for beneficiary |
Trust Application | Submitted application for trust membership |
Additional Information
By request, an itemized list of applications or roles can be requested.
Preferred Payment Method
Glide prefers ACH payments when recieving fees from invoices as opposed to mailed checks.